Frequently Asked Questions
Everything you need to know about your journey to glowing, healthy skin.
What makes Clean Skin Club products different from traditional skincare?
We prioritize hygiene and ingredient transparency. Our signature Clean Towels are the world's first 100% biodegradable, USDA-certified biobased face towels, ensuring you never dry your face with a bacteria-laden reusable towel again.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor your delivery status.
Are your products cruelty-free and vegan?
Yes, we are proudly 100% cruelty-free and vegan. We do not test on animals, nor do we use any animal-derived ingredients in our formulations or towel materials.
What is your return policy if I am not satisfied?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, please contact our support team within 30 days of delivery to initiate a return or exchange.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select international territories. Shipping rates and delivery times vary by location and are calculated at checkout.
Can I edit or cancel my subscription?
Absolutely. You can skip a delivery, swap products, or cancel your subscription at any time through your account portal. We also send a reminder email 3 days before your next order processes.